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You will be
contacted for return shipping payment. If we cannot reach you we will
email for you to call and give credit card information.
Manufacturers Phone Numbers
- Armotech 877-427-4256
- BT paintball 260-424-9100
- DYE Precision 858-536-5183
- Planet Eclipse 401-247-9061
- Indian Creek 208-468-0446
- JT U.S.A. 800-854-2188
- Kingman 888-546-4626
- PMI 800-334-0502
- Shocktech 708-862-7464
- Smart Parts 800-992-2147
- Tippmann 800-533-4831
- WDP Angel 714-536-9011
- Worr Games 800-755-5061
Return Policy
Can I
return anything?
You may return most merchandise
within 30 days of the original invoice date. Certain products may not
be returned for any reason, including paintballs, custom jerseys,
video games, batteries, and any washed or worn apparel item.
My item
is unopened and unused.
Unopened and unused products returned
for credit to your credit card will be subject to a minimum 20%
restocking fee. Merchandise must be returned complete with all the
original manufacturer's packaging, manual(s), blank warranty cards,
miscellaneous parts and accessories. Incomplete returns will be
subject to additional charges at our discretion.
Unopened
and unused products returned for in-store credit (issued in the form
of a gift certificate) will not be subject to the 20% restocking fee.
However, merchandise must still be returned complete with all the
original manufacturer's packaging, manual(s), blank warranty cards,
miscellaneous parts and accessories. Incomplete returns will be
subject to additional charges at our discretion.
Do not use
the item's packaging as the shipping box; any item returned with
damaged packaging or markings on the item's box will be subject to
additional restocking fees at our discretion.
What
about open or used items?
Open or used products returned to
Firstcallpaintball.com will be subject to a restocking fee to be
determined upon receipt by us. This restocking fee will vary
depending on the condition of the returned merchandise. Merchandise
that has been used and/or shows signs of wear and tear will be
subject to a 20-80% restocking fee. Used items are defined as any
attempts to install, fire, wear, or wash or modify.
Paintball Gun Returns:
Some
high-end paintball guns may not be returned to
Firstcallpaintball.com. If the gun has been used, exclusively the
manufacturer will handle all repairs. This includes WDP (guns and
tanks), Worr Game Products, Smart Parts (guns and tanks), Bob Long,
Kingman, Piranha, Evil, Dye (guns and tanks), etc. Part of the cost
of these products includes warranty service from these experienced
and qualified companies. If you send us your gun and we determine
that we cannot accept it, we will contact you and either return it to
you or forward it to the manufacturer for repair. With you having to
cover the shipping costs.
How do I return my product?
If you
need to return something to us, you must first fill out a Return
Authorization request form online. Once we receive a fully filled out
request form you will be issued a Return Authorization number via
Email, to the email address that you provided. All requests must be
filled out in full other wise we cannot issue a RA#. Returns
received without an RA number can be delayed several days. If we are
unable to determine whom the item belongs to, it will be returned to
the sender.
How do I exchange a product?
Firstcallpaintball.com
will automatically issue a credit for all items returned. If you wish
to exchange the product you received for a different product, we will
gladly place a new order for the replacement product for you.
You then
have two options for exchanging:
We
can either charge the new order to your card or ship out the
replacement item immediately. We would then credit you for the
returned item once it arrives in our warehouse.
You
can return the product to us; upon receipt we will reship the new
item to you.
If
we have shipped you the correct item and you are returning it for
exchange, you will be responsible for shipping charges. Please fill
out a Return Authorization request form on line before shipping any
item back.
If we have
shipped you the incorrect item, we will credit you for return
shipping that you pay up to $6.99. The credit will be issued to the
original card used for purchase only. For larger items that are more
expensive to ship to us, the expenses over $6.99 will be issued in
the form of a Firstcallpaintball.com gift certificate. Any shipping
cost higher then $6.99 must be approved by Firstcallpaintball.com
before we will honor a shipping charger higher then $6.99.
Firstcallpaintball.com is not responsible for any items lost in
transit back to our location of:
Firstcallpaintball.com
20081 Iwip
rd
Smithfield
VA, 23430
We
recommend that your shipping method is trackable.
I
received the wrong product.
To report
an incorrectly shipped order, please call immediately at
757-357-0135. Claims will only be handled if reported within 5
business days of delivery confirmation of your package. We will
forward you a copy of the Return Authorization Request form, which
must be filled out entirely.
The
exchange process for incorrect items shipped is as follows:
When
you return the incorrect item to us, we will credit your card back
the full purchase price that was paid for the originally ordered
item, then
We
will set up a new order for the correct item to be shipped out-since
your card is credited back when the incorrect item is returned, we
will have to charge your card for the reordered item.
We
can also charge your card for the new order and ship out the
correct item immediately; we would then credit you for the returned
item once it arrives in our warehouse. You must specify that this
is the method you choose when you fill out your Return
Authorization.
You
can also request that we hold the replacement order for you until
the returned product arrives. If you choose this option, your card
will be credited for the returned product and charged for the
replacement product on the same day. You must request this at time
you fill out your Return Authorization.
If we have
shipped you the incorrect item, we will cover the shipping costs on
the replacement order for the same shipping method that was
originally ordered. For example, if you ordered Next Day Air shipping
on the original order, we will cover the costs of Next Day Air
shipping on your replacement order.
We will
gladly upgrade your shipping on the replacement order to ensure that
it makes it to you on a specific date, if and only if you are willing
to pay the difference in shipping costs between the new shipping
method and the original shipping method. The cost will be told to you
prior to shipping the replacement order. If you have opened and used
the incorrect item that was shipped to you, we may not be able to
accept your return for full refund. If we do accept the return, a
restocking fee to be determined upon our receipt of the product will
apply.
When you
return the incorrect item to us, we will credit you for return
shipping that you pay up to $6.99 to the original credit card used
for the purchase. For larger items that are more expensive to ship to
us, the expenses over $6.99 will be credited in the form of a
Firstcallpaintball.com gift certificate. Firstcallpaintball.com will
not reimburse return shipping charges if an expedited shipping method
is used to return the product to us. We will only issue return
shipping credit if the item is sent via a standard shipping method
such as UPS Ground or USPS Parcel Post. Firstcallpaintball.com is
not responsible for items lost in transit; we recommend you use a
shipping method that is trackable.
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Paintball Gun Packages
